Frequently Asked Questions
Frequently Asked Questions
Shipping & Delivery
Q: How long does shipping take?
A: We typically process orders within 1-3 business days. Domestic standard shipping usually takes 3-7 business days, while expedited options are available at checkout for faster delivery.
Q: Do you offer international shipping?
A: Yes we are please to say at this time, Pristine Paws ships to all countries on the map. And we are hoping to decrease our shipping times in the future!
Returns & Exchanges
Q: What is your return policy?
A: We accept returns of unused merchandise in its original packaging and condition within 30 days of delivery. Please visit our Returns page for detailed instructions on how to initiate a return or exchange.
Q: How do I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on the carrier's website or our track your order page to monitor your package's progress.
Payments & Billing
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options through PayPal.
Q: Is my payment information secure?
A: Absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment details. Your security is our top priority.
Product Information
Q: How can I be sure of the quality of your products?
A: We are committed to sourcing high-quality, durable, and safe products for your pets. Each item is carefully selected, and we stand by the craftsmanship and materials used.
Q: Do you have sizing guides for your apparel and accessories?
A: Yes! Detailed sizing guides are available on each product page to help you choose the perfect fit for your furry friend. Please measure carefully before ordering.
Customer Support
Q: How can I contact customer support?
A: You can reach our friendly customer support team via our Contact Us page, by emailing support@pristinepaws.com, or by calling us at 1-800-959-477 during business hours (9 AM - 5 PM EST, Monday-Friday).
Q: What if I have an issue with my order or a product?
A: We're here to help! Please contact our customer support team immediately with your order details and a description of the issue. We'll work quickly to find a satisfactory solution for you.
